Please review our cancellation and refund policy before booking your appointment
Last updated: January 15, 2026
We understand that sometimes plans change. To help us serve all our clients effectively, we have the following cancellation policy:
Appointments must be cancelled or rescheduled at least 24 hours in advance. This allows us to offer the time slot to other clients who may be waiting.
Cancellations made less than 24 hours before the appointment time may be subject to a cancellation fee of 50% of the service cost.
Cancellations made less than 24 hours before the appointment time may be subject to a cancellation fee of 50% of the service cost.
Failure to show up for a scheduled appointment without prior notice will result in a charge of 100% of the service cost.
We are happy to reschedule your appointment at no additional charge, provided you give us at least 24 hours notice.
Rescheduling requests made less than 24 hours before the appointment may be subject to the same cancellation fees as outlined above.
All sales are final. We do not offer refunds for completed services.
If you are not satisfied with a service, please contact us within 48 hours of your appointment, and we will work with you to address your concerns and find a suitable solution.
Gift certificates and service packages are non-refundable but may be transferred to another person.
Expired gift certificates cannot be redeemed, but we may offer extensions on a case-by-case basis. Please contact us to discuss your situation.
You can cancel or reschedule your appointment by:
Call us during business hours at 20 4089 2860. Please have your appointment details ready.
Send us an email at info@toptotoe.co.nz with your name, appointment date and time, and reason for cancellation or rescheduling.
Visit our salon during business hours to speak with our staff directly.
If you have any questions about our cancellation policy or need to cancel or reschedule an appointment, please contact us
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